Neo & Zeal

Delivery Information

Orders to UK Mainland Only

Standard Delivery (on orders over £50.00) – Free
Standard Delivery (on orders under £50.00) – £5.99

Orders to Northern Ireland, Isle of Man, Isles of Scilly, Scottish Highlands & Isles* and Channel Islands

Standard Delivery (on all orders) – £12.50

*The following postcodes fall into the Scottish Highlands and Isles.
AB37-AB38, AB41-AB56, FK17-FK21 , HS, IM, IV1 – IV56, KA27 & KA28, KW, PA20 – PA49, PA60 – PA78, PA80 – PA88, PH17 – PH44, PH49 & PH50, PO30 – PO41, TR(21-25), ZE

Dispatch Times

We aim to despatch orders within 1-2 working days but at busier times orders may take 3-4 working days for dispatch. For orders placed after 4.30pm, the working day commences at 8am the next day.

Delivery Methods

Small parcels are sent with Whistl on a partially tracked service on a 3-5 working day delivery service.

Large parcels will be shipped via courier APC with Proof of Delivery on a 3-5 working day delivery service or Evri Tracked 48-Hours. Multiple items may be shipped in separate parcels. We cannot ship to a PO Box address via courier within the UK. Please ensure you provide a delivery address where someone will be available to receive the delivery between 7.30am and 5.30pm, Monday to Friday. If the courier is unable to complete a delivery due to nobody being present, a calling card will be left asking you to contact them directly to arrange a re-delivery. If you do not contact the courier within 2 days of receiving this card, the goods will be returned to our despatch depot and a re-delivery charge may be applicable to your order.

Please note a working day is any day other than weekends and Bank or other Public Holidays. Shipping times given are after despatch of the order, not the day of placing.

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